At BookReaderPlatform, customer satisfaction is our top priority. We strive to ensure that you receive your books in perfect condition and on time. However, if you are not fully satisfied with your purchase, please review our return and refund guidelines below.
Return Policy
You may request a return under the following conditions:
You received a damaged, defective, or incorrect book.
The book received is not as described or missing pages.
The return request is made within 7 days of receiving the product.
To be eligible for a return:
The item must be in its original condition with all packaging, labels, and invoices.
Return requests must include a photo or video proof of the issue.
How to Request a Return
To initiate a return, please contact us at:
📧 [YourEmail@example.com]
Include your Order ID, a brief description of the issue, and attach clear images showing the problem.
Once your request is approved, we will guide you through the return process.
Refund Policy
After we receive and inspect your returned item, we will process your refund. Please note the following:
Refunds are issued to your original payment method.
It may take 7–10 business days for the refund to reflect in your account.
In case of Cash on Delivery (COD) orders, refunds will be issued via UPI, bank transfer, or store credit.
Non-Returnable Items
We do not accept returns for:
E-books or digital downloads
Books that show signs of intentional damage or misuse
Orders returned after the 7-day window without prior approval
Exchange Policy
We do not currently offer direct exchanges. If you wish to replace an item, please initiate a return and place a new order.